Frequently asked questions

Send us an inquiry through our contact form, WhatsApp, Viber, Facebook, or email with your preferred destination, travel dates, and number of travelers. We’ll reply with a sample itinerary, a detailed quotation, and available travel dates. Once you confirm, we’ll guide you through payment and final booking.

To prepare an accurate quotation, please send us: the lead guest’s name, number of travelers (PAX), preferred travel date, origin (pick-up point), destination or package, mobile number, and email address. If you’re traveling with kids, kindly specify their ages.

We accept bank transfer via BDO and BPI, as well as GCash. Complete payment instructions and account details are provided together with your confirmed quotation. Always verify payment details directly with us through our official channels before sending any payment.

Yes. Crownways Travel Center is accredited by the Philippine Department of Tourism (Accreditation No. DOT-R4A-TTA-02814-2026) and has been serving travelers since 2018 from our office in Mendez, Cavite. You’re welcome to visit us or reach out through our official contact channels.

Absolutely. Beyond our posted packages, we offer customized tour packages and optional tours so your itinerary fits your group’s interests, schedule, and budget — whether it’s a family reunion, barkada trip, corporate outing, church group, or educational tour.

Our land tours typically include air-conditioned transfers, door-to-door pick-up and drop-off, gas, toll, parking and driver fees, driver meals and accommodation, entrance fees as per itinerary, and the service of a tour coordinator. Exact inclusions vary per package — each quotation lists them in full.

Yes, we provide visa assistance for popular destinations. We’ll walk you through the requirements, help you prepare your documents, and give honest advice on your application. Note that visa approval always remains at the discretion of the embassy or consulate.

It depends on what you’re booking. For visa applications, we collect your passport in person — we don’t ask for scans or photos, and any photocopies are made on paper and submitted physically to the embassy. Personal collection of passports only happens for visa applications.

If a booking needs your passport details, please send them only through WhatsApp or Messenger — we do not accept passport details or photos by email. Once we’ve confirmed we no longer need them, we’ll let you know, and please delete that message for everyone on your side so your passport details don’t stay in your chat history.

Yes — we regularly arrange travel for families, corporate teams, church groups, educational tours, and other large groups. Group size affects pricing, so let us know your headcount when you inquire and we’ll prepare a quotation tailored to your group.