How we handle your information

Last updated: September 21, 2026

Who we are

Crownways Travel Center is a travel agency accredited by the Philippine Department of Tourism (Accreditation No. DOT-R4A-TTA-02814-2026), with its office at Alfonso Road, Galicia 2, Mendez, Cavite, Philippines 4121. We are the party responsible for the personal information you send us through this website.

What this website collects

Only what you type into our quotation request form: your name, number of travelers, preferred travel date, origin or pick-up point, destination or package, mobile number, email address, and any notes you choose to add.

This website uses no cookies, no analytics, and no tracking pixels. We do not profile visitors, and we do not build advertising audiences from your visit.

How your details reach us

The form does not save anything on this website. When you press send, it opens WhatsApp or your email app with the details already filled in, and you send the message yourself. That means your information travels directly from your device to us through the channel you picked, and we receive it the same way we receive any ordinary message.

Once we prepare your quotation, your details are recorded in our internal booking system so our team can process your trip and follow through on it.

Why we collect it

To prepare and send your travel quotation, to answer your questions, and to arrange your booking if you decide to proceed. We rely on your consent, which you give by ticking the box on the form before sending.

Who we share it with

Only when you choose to push through with a booking, and only what is needed to make that booking happen — for example airlines, hotels, and our tour operator partners. We do not sell your information, and we do not share it with anyone for their own marketing.

Visa assistance documents

If you engage us for visa assistance, we collect your passport and supporting documents in person. Photocopies are made on paper and submitted physically to the embassy — we do not ask you to send digital scans or photographs of your passport.

Where a passport detail has to be entered or saved digitally to complete a booking, we delete that digital copy from our computers as soon as the booking is finished.

We do not accept passport details or photos by email. If a booking needs them, please send them only through WhatsApp or Messenger. We use them only for your booking or application. Once we confirm we no longer need them, we will ask you to delete that message for everyone on your end so your passport details do not stay in your chat history.

How long we keep it

If your inquiry leads to a booking, we keep that booking record long term as part of our business and accounting records, in line with the record-keeping periods required of Philippine businesses.

If your inquiry does not lead to a booking, we delete it within 12 months of your last contact with us.

Your rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) you may ask us to show you the personal information we hold about you, correct anything that is wrong, object to how we are using it, or delete it — subject to records we are legally required to keep. Contact us using the details below and we will respond.

If you believe we have mishandled your information, you may also raise the matter with the National Privacy Commission (privacy.gov.ph).

Contact us

For any question about your personal information, or to exercise any of the rights above, reach us through any of these:

• Email: [email protected]
• Globe: +63 906 140 8875
• Smart / Viber / WhatsApp: +63 999 880 9244
• Office: Alfonso Road, Galicia 2, Mendez, Cavite, Philippines 4121

Changes to this policy

If we change how we handle your information, we will update this page and change the date at the top.